Travel Talk with Grace West

Get to know one of our most avid Trusted Travellers, Grace West. Grace has been on over 6 holidays with Trusted Travel since she found out about us in 2018. We thought it was time that you got to know her as well as we did – She’s a legend around the Trusted Travel office.

First thing’s first, do you have a travel nickname? 

Apparently I do, it’s Westy. On my first trip to surf camp, there was another Gracie there and we both kept getting confused when people were talking to us.

What was the last holiday you went on?

Gold Coast 2019.I had met up with Trusted Travel at the caravan park as I was working on being a solo adventurer so I went up to Queensland a week early so I could explore and see my friends who live there. My adventure was mostly successful except for the part about leaving my wallet in Sydney…


What’s your favourite holiday destination?

Probably Byron Bay, that trip was chill and I made a friend with the receptionist at the place we stayed at there – If you read this Shelly, HI! I’ll be back eventually, better have the pool ready for me.

What’s one place you wish you could go and why?

Is Mars an option? ‘Cause that would be cool, Kel get on that! 

Hmmm… If I had to choose a place on Earth, I’d probably go back to Disneyland in America, it’s an unbelievable atmosphere and I was happy every day when I was there and was the first place I ate waffles.

What’s your favourite thing about travelling with Trusted Travel?

Getting to meet new people, having fun and making new friends.

What is an interesting fact about yourself?

I ate only dessert on one trip away with the Trusted Travel crew.

What advice would you have for someone travelling with a disability?

If you’re on a Trusted Travel adventure, don’t be scared to ask the Support Workers for help, that’s what they are there for and they will help anyway they can with anything, just don’t ask Dave where the bin is. If you’re travelling by yourself, introduce yourself to travel staff like flight attendants, tour guides, front desk people at hotels.

This way you can let them know any needs you may have ahead of time and for the most part, if you be polite and friendly to people, they will keep an eye out for you to make sure you’re doing alright on your solo adventures.

Any final words of wisdom?

Sean and Kel are the best at organising trips, Kel is super quick to reply to emails even if they have nothing to do with Trusted Travel. Ida is energetic and talks a lot, Dave is a chilled out free spirit, Lucas has a cool beard, and everyone at Trusted Travel is cool and nice.

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Terms and Conditions


Please read these Terms carefully before placing an order for any products.

By placing an order for Products you agree to these Terms.

We will be deemed to have formally accepted your offer of purchase when the merchandise order form has been received.

Each order accepted by us will be a separate and binding agreement between you and Trusted Travel for the supply of the relevant Products in accordance with these Terms. You must provide accurate and current information when ordering your Products. You are responsible for checking the size, options, colours, materials and other relevant information that you submit with your order. By submitting an order, you represent that all Products, sizes, quantities and component variables listed in the order are correct.

Your legal rights

Your purchase of Products will be subject to certain laws including, without limitation, the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is to be read or applied so as to exclude, restrict or modify any guarantee or other right or remedy in the ACL or other law which cannot by law be excluded, restricted or modified.

Pricing and taxes

Prices are as shown on this website.

Trusted Travel reserves the right to change the prices of Products at any time without notice to you. The price displayed at the time that you place your order will continue to apply to you even if the price changes before your order is accepted by us.

Prices will be displayed in Australian dollars.


If you change your mind on your order, you should let Trusted Travel know as soon as possible. If not, you may be liable to pay for the order. Trusted Travel will assess each order cancellation individually and will contact you with a decision.

Except to the extent required by the ACL or other applicable law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered or incurred due to order information being incomplete or inaccurate.

Payment methods and terms

The Disability Trust will use the information you supply in the Trusted Travel merchandise order form to create a debtor ID. The Disability Trust accepts the following payment methods: BPAY, EFT. Cheque, money order, credit card, cash and direct debit. All invoices are payable as per the terms stated on the invoice received. Please contact the accounts department on 02 4255 8000 or email for invoice or statement enquiries.

As part of agreeing to these terms and conditions, you agree to have understood the application process for a credit account to be opened with The Disability Trust. You also confirm that the information provided in the Trusted Travel Booking Form is true and correct.

You understand that if there is any default by the Participant and/or Organisation in making payment to The Disability Trust, the information collected in this Agreement together with the information as to the amounts claimed by The Disability Trust to be owing and any related information may be accessed by The Disability Trust and their employees.

You acknowledge that full payment of any debt must be made within the terms as set out above.

You understand that the supply of goods and/or service/s to the Participant may be refused if any particulars requested by The Disability Trust are not provided by the Participant and/or Organisation or if these terms are not agreed to by the Participant and/or Organisation.

You acknowledge that The Disability Trust has requested the Participant and/or Organisation to let The Disability Trust know immediately in writing of any change to the account information. The Participant and/or Organisation acknowledges having been advised by The Disability Trust that Participant and/or Organisation is entitled to access the account information from time to time and require The Disability Trust to take all reasonable steps to ensure that all such information is accurate, complete and up to date.

Gift cards can be used to pay toward your Disability Trust account, Trusted Travel holiday or Trusted Travel merchandise. Gift card only valid for payment to Disability Trust if paid in full by purchaser. If gift card is unpaid, value attached to gift card will not be honoured.

Returns and refunds

You should check your Products as soon as you receive them and ensure that the order has been filled correctly and the Products are not damaged or faulty.

If Products supplied to you are damaged or faulty or are not the Products you ordered, you must contact and inform us as soon as possible. Gift cards cannot be refunded. The amount purchased on the gift card will be applied to your account with The Disability Trust and cannot be exchanged for cash.

We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to us in the original condition within 10 days of receipt, and we will assess your return request, and if appropriate, replace or refund your purchase.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Trusted Travel
Level 1, 5 Edney Lane
Coniston, NSW 2500, Australia


We reserve the right to amend these Terms at any time. Any amendment will take effect from the time that it appears on this website.

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