Staff Profile: Ida Lanyon

Meet Ida Lanyon who is one of our fantastic support staff members here at Trusted Travel! Get to know Ida below.

How long have you been supporting people with disabilities to travel?

3 years.

What has been your favourite trip you’ve been on with Trusted Travel?

Many, many favourites, with Uluru, Queenstown – New Zealand, South Pacific Cruise and The Whitsundays being at the top of the list.

My number one favourite was Bali, a destination with so much to offer. Our group enjoyed the stunning spiritual scenery of the countryside with its temples, waterfalls, the adrenalin-packed day at Waterbom, markets and beaches. Every night was exotic and we had delicious meals followed by dancing and karaoke at the resort. In between incredible sightseeing, there was time to relax in the tropical resort pool. Bali was the most wonderful destination with the most amazing group of travellers.

What is your dream holiday destination?

For me, a dream holiday is to be immersed in a new culture in a destination I haven’t visited before. I love to hear new languages, try new foods and go on adventures to explore new areas. I like to see what’s around the corner and this keeps me going and going. I’m dreaming of going to Machu Picchu in Peru – next on the bucket list.

What do you enjoy the most about supporting people to create amazing holiday memories?

Being with incredible participants in beautiful places and watching their smiles and laughter brings me such joy!!! I so enjoy being able to help participants to be independent and confident in new destinations with new friends.

Supporting and watching participants smashing goals on the trips is just so rewarding. On every trip, participants are conquering goals. For example, a beautiful participant hadn’t been swimming for many years which was an activity she once loved. We made it happen off a little Island in middle of the South Pacific when she was on an 8 day Cruise with Trusted Travel. A real highlight for all of us.

I enjoy meeting new and diverse participants and also catching up with the many repeat travellers. Trusted Travel is really friends going places.

Do you have any advice for people with disabilities wanting to travel?

Just do it!!! We’re here to do the organising and take the worrying out of the equation. That’s our job. The first day, initially, may be, for some, a little daunting but after meeting your new friends and hitting the road it’s fun, fun, fun!!! Trusted Travel holidays are time out from your usual routine in a safe and comfortable environment with people that don’t make judgements and want to try new experiences and enjoy life.

If you have any questions about a listed or desired experience.

Trusted Travel acknowledges the traditional custodians of the Country on which we provide services. We recognise the strength and intergenerational resilience of Elders and honour the culture and knowledge of community leader’s past, present and emerging.

NDIS Provider number: 4050001881

Terms and Conditions

Orders

Please read these Terms carefully before placing an order for any products.

By placing an order for Products you agree to these Terms.

We will be deemed to have formally accepted your offer of purchase when the merchandise order form has been received.

Each order accepted by us will be a separate and binding agreement between you and Trusted Travel for the supply of the relevant Products in accordance with these Terms. You must provide accurate and current information when ordering your Products. You are responsible for checking the size, options, colours, materials and other relevant information that you submit with your order. By submitting an order, you represent that all Products, sizes, quantities and component variables listed in the order are correct.

Your legal rights

Your purchase of Products will be subject to certain laws including, without limitation, the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL).

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms is to be read or applied so as to exclude, restrict or modify any guarantee or other right or remedy in the ACL or other law which cannot by law be excluded, restricted or modified.

Pricing and taxes

Prices are as shown on this website.

Trusted Travel reserves the right to change the prices of Products at any time without notice to you. The price displayed at the time that you place your order will continue to apply to you even if the price changes before your order is accepted by us.

Prices will be displayed in Australian dollars.

Cancellation

If you change your mind on your order, you should let Trusted Travel know as soon as possible. If not, you may be liable to pay for the order. Trusted Travel will assess each order cancellation individually and will contact you with a decision.

Except to the extent required by the ACL or other applicable law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered or incurred due to order information being incomplete or inaccurate.

Payment methods and terms

The Disability Trust will use the information you supply in the Trusted Travel merchandise order form to create a debtor ID. The Disability Trust accepts the following payment methods: BPAY, EFT. Cheque, money order, credit card, cash and direct debit. All invoices are payable as per the terms stated on the invoice received. Please contact the accounts department on 02 4255 8000 or email ar@disabilitytrust.org.au for invoice or statement enquiries.

As part of agreeing to these terms and conditions, you agree to have understood the application process for a credit account to be opened with The Disability Trust. You also confirm that the information provided in the Trusted Travel Booking Form is true and correct.

You understand that if there is any default by the Participant and/or Organisation in making payment to The Disability Trust, the information collected in this Agreement together with the information as to the amounts claimed by The Disability Trust to be owing and any related information may be accessed by The Disability Trust and their employees.

You acknowledge that full payment of any debt must be made within the terms as set out above.

You understand that the supply of goods and/or service/s to the Participant may be refused if any particulars requested by The Disability Trust are not provided by the Participant and/or Organisation or if these terms are not agreed to by the Participant and/or Organisation.

You acknowledge that The Disability Trust has requested the Participant and/or Organisation to let The Disability Trust know immediately in writing of any change to the account information. The Participant and/or Organisation acknowledges having been advised by The Disability Trust that Participant and/or Organisation is entitled to access the account information from time to time and require The Disability Trust to take all reasonable steps to ensure that all such information is accurate, complete and up to date.

Gift cards can be used to pay toward your Disability Trust account, Trusted Travel holiday or Trusted Travel merchandise. Gift card only valid for payment to Disability Trust if paid in full by purchaser. If gift card is unpaid, value attached to gift card will not be honoured.

Returns and refunds

You should check your Products as soon as you receive them and ensure that the order has been filled correctly and the Products are not damaged or faulty.

If Products supplied to you are damaged or faulty or are not the Products you ordered, you must contact and inform us as soon as possible. Gift cards cannot be refunded. The amount purchased on the gift card will be applied to your account with The Disability Trust and cannot be exchanged for cash.

We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to us in the original condition within 10 days of receipt, and we will assess your return request, and if appropriate, replace or refund your purchase.

All returns should be sent with supporting documentation in original or appropriate packaging to:

Trusted Travel
Level 1, 5 Edney Lane
Coniston, NSW 2500, Australia

General

We reserve the right to amend these Terms at any time. Any amendment will take effect from the time that it appears on this website.